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A client came to us with an old joomla site with a contact form. The contact form has an attachment option and when you select a file a progress bar appears. the progress bar reaches 100% and then says "Failed". Its a B2J form and I see B2J 2.0 module in Modules section but I can't find any option of editing the form. The page is also not appearing in articles.

Can anyone help me debug the issue?
Responses (4)
  • Accepted Answer

    Thursday, January 11 2018, 09:13 PM - #Permalink
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    Hi Vipul,

    You can view all the forms in B2J-Contact component in the joomla backend for editing.
    Please note that we are providing support on Joomla 3.x and onwards, not the old version.

    Thank You
    Team Codextrous
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  • Accepted Answer

    Thursday, January 18 2018, 03:30 PM - #Permalink
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    Thank you. I found the config screen but there's nothing there related to the error I'm getting. Could you please help me out, I can't find anything on this problem.

    This is the page link I'm using: http://www.myprogrammingexpert.com/homework-help

    In the console I get a 500 error when I upload any file. Could you provide with any information that could help?
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  • Accepted Answer

    Thursday, January 18 2018, 08:55 PM - #Permalink
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    Hi Vipul,

    Could you please share the B2J-Contact subscription/purchase details with us.
    We did not find any subscription attached to your account.

    Thank You
    Team Codextrous
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  • Accepted Answer

    Friday, January 19 2018, 10:33 AM - #Permalink
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    I've found out that all the forms on this site give 500 error on submission. I'm talking to the host, this is probably not B2J's problem. I'll also talk to the client to provide licence information since I was not involved at the time it was purchased.
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