Call to undefined method JFactor

yes I know this sounds like my host is having problems, but they are saying it's an issue with a query...

I'm using joomla 3.0 and it installs successfully, but when I try to load the plugin, I get

"An error has occurred.

500 SQL=UPDATE SET = '0'

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log."

I checked the logs, and got the following error:

PHP Fatal error: Call to undefined method JFactory::getXMLParser() in /hermes/bosweb/web062/b628/ipg.mathswithjennycouk/dustcsm/modules/mod_b2j_k2_image_showcase/admin/elements/b2jupdate.php on line 29
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