[Solved]Captcha code problem

I have a client who has a customer trying to send an order via the contact form. This is what the customer said:

"I have tried sending you an online email but the security code validation is not working - I have tried this from three different computers. For example, when it asked me to type in 8*3 and I did so and sent it, it changed to b*3; when I tried again with 6+1 it changed to 6+i, and so on."

So there obviously appears to be a problem with the captcha not working for this particular customer. My client has tested this and it worked ok. I have also tested this just now and it also works ok. I have asked the customer what OS and browser he is using, but I'm at a loss as to why this isn't working for him. Any ideas ? I'm seriously hoping that this isn't going to happen to more customers !

Using: J3.3 / PHP5.5 / B2J Contact for J3.x [v2.0]

I would like to get this fixed as soon as possible, as my client relies on this contact form for his business orders.

Any help appreciated
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